How to Make and Cancel an Appointment

Care Navigation (Signposting)

Over the coming months you will notice your receptionist begin to ask for a brief outline of your problem when you ring to book an appointment.

This is because we are introducing something called “Care Navigation”. It means we are training receptionists and clerical staff to help them help patients by identifying the most appropriate place for their care.

Through this specialist training, our practice team will be able to direct you to the most appropriate health clinician for your needs first.

Receptionists will never offer clinical advice or triage; this new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all.   More Information...

 

 

Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

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Appointments

Anyone presenting themselves between 08:30 and 10:00 on a weekday morning will be seen by one of the doctors; no appointment is necessary. When you arrive, if there are a lot of people ahead of you in the queue, you will be given an approximate time to be seen and you may either wait or return later. If you feel increasingly ill while waiting or if you are very concerned about a child, please tell the receptionist – she can only help if she knows.

Monday to Friday evenings are by appointment only.

 

If an urgent problem arises after morning surgery we will be able to offer an evening appointment, but only if the problem cannot wait until the next morning surgery.

Most medical problems take time to be assessed properly. It can be difficult to deal with a long list of unrelated items in a single consultation, so you may, on occasion, be asked to come back to discuss further worries.

 

Extended Hours

From 1 April 2017 we will be offering appointments on Monday mornings from 07:15-08:00 with Dr Pace and Monday evenings from 18:30-19:15 with Dr Watson.  We are also offering appointments with the nurse on Thurday evenings from 18:30-19:00.  These are ideal for those patients who find it difficult to attend the surgery during our normal working hours. Please ask the receptionist if you would like one of these appointments. Please note that blood tests can only be done in the morning, so if these are necessary you will be asked to return to the surgery during the normal working hours.

 

Practice Nurse

The nurse can be seen by appointment between the following times:

  • Monday-Friday: 08:30–12:45
  • Thursdays:           16:30–18:00 and extended hours 18:30-19:00

The nurse is also available to offer advice on a range of medical matters over the telephone. Receptionists will take a message and pass it on to the nurse, who will contact you at a mutually convenient time.

She can often help with problems such as minor injuries, vaccinations, childhood illnesses and family planning. Please make an appointment, or ask to speak to her if you are in doubt, and she can arrange to see you herself or advise you to see a doctor where appropriate.

 

Telephone Calls

Some problems can be dealt with over the telephone. The doctors will try to be available for telephone advice between 11:15–11:45 and 15:00–15:30. We will be happy to phone you back if you leave a number and will endeavour to return all calls before the end of the day.

 

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.