Old Parsonage Surgery
Patient Participation Group Newsletter No 27
Please note that the Surgery will be closed as usual for the Christmas Day/Boxing Day/New Year Day holidays. In addition, there will only be one GP in attendance (and thus waiting times may be longer) on the following:
Monday October 21st - Friday October 25th
Monday October 28th – Friday November 1st
Monday November 11th – Friday November 15th
Monday November 18th – Friday November 22nd
Any further closures/restrictions will be posted in the Surgery.
Staff Changes at the Surgery
Completing the recent round of changes is the appointment of Teresa Swinney to the receptionist team. We wish her well in her new role.
‘Flu Jabs’: eligible patients are reminded to contact the Surgery to arrange their annual vaccination. Parents/Carers with children in the 2-3 year age group will be contacted individually by letter to arrange a nasal vaccination. For information note that for the first time all primary school children will be vaccinated (unless there are specific exemption issues), also using the nasal vaccine.
MMR: as cases of measles and mumps continue to increase, a further reminder of the importance of completing the full course of two injections for adequate protection. Please contact the Surgery if you have any concerns on this matter.
New/Enhanced Services from the Surgery
The reorganization of Kent GP Practices into Primary Care Networks has facilitated the provision of the following services:
First Contact Physiotherapist: an assigned physiotherapist will now see patients at local surgeries on several days of the week. Space restrictions at Old Parsonage Surgery mean that on-site consultations cannot occur here, so referral will be to another convenient local surgery. Patients can access this service by talking to the receptionists in the first instance. Note the single consultation will provide a physiotherapy assessment and advice on the best treatment route, which may necessitate a further referral, home exercise etc.
Social Prescriber: a trained social prescriber is now connected to the Surgery and will help to assess patients experiencing a range of social and emotional issues which may be contributing to their physical health problems. She will have a key role in providing contact to a wide range of relevant support services for vulnerable patients. If any patient feels this form of support could help, an appointment can be booked via the reception staff.
The Surgery website has had recent problems arising from the change in format required to standardise design across all practices. A lot of work continues to be put into solving the issues and the final version, with a number of new useful direct links, should be completely available soon.
With Brexit still unresolved at the time of writing please remember that EHIC cards are likely to be invalid in the event of a ‘no-deal’ outcome. Thus the advice is to ensure you have comprehensive travel insurance when booking your holiday.
Car Parking at the Surgery
There continue to be intermittent problems, although the recently introduced signage has been respected by the majority. Thus a further reminder asking all residents to park considerately at the Surgery and its access road, the latter having been effectively blocked recently during certain village events. The Surgery is not responsible for the use of the car park outside open hours but would ask the public to be respectful to nearby residents at these times also, noting there have been recent complaints about noise levels.
Village Centre Defibrillator
The red telephone box intended to house the village centre defibrillator is now in place and will be commissioned ASAP. A reminder that a recently installed defibrillator can be found at the Primary School site.
Urgent Treatment and Advice
The usual reminder to attend the Surgery during opening hours if treatment for a minor injury is required where patients will be seen by a doctor or practice nurse, thus helping to reduce the pressure on busy local Emergency Departments. The doctors would also encourage patients to ring the Surgery for clinical advice during opening hours rather than using the NHS 111 line.
As this may be the last Newsletter of 2019 the PPG wishes all patients and their families a healthy and peaceful 2020