When We Are Closed

Dealing With An Emergency

Call 999 in an emergency. 

A medical emergency is a situation in which the health of a person is at high risk of deteriorating rapidly without immediate medical attention.

For example, chest pains, increasing difficulty in breathing, impaired consciousness and any of the signs of a stroke (facial weakness, inability to lift a limb or slurred speech) constitute an emergency.

In a medical emergency you can access urgent paramedical help by calling 999 (or 911)

  

 

About NHS 111 and IC 24

Medical help between 18:30 and 08:30 Mondays - Thursdays and 18:30 on Friday to 08:30 on Monday is provided by NHS111 and IC 24.

If you need medical assistance between these hours please dial 111.

Calls between these times to the surgery number (01580 211241) will also automatically be re-routed to NHS111.

 Your problem will be assessed by NHS111 and you may be given advice by them or asked to attend a local accident and emergency department. If necessary your case will be forwarded to IC 24 who provide appointments for assessment by a doctor and a home visiting service should there be a medical need. They may ask you to attend one of the Primary Care Out-of-Hours Centres at either Tonbridge Community Hospital or Maidstone Hospital. Alternatively your call may be passed on to the Ambulance Service, a paramedic or a district nurse as appropriate.

 

A&E

The nearest accident and emergency department is at:

The Tunbridge Wells Hospital at Pembury, Tonbridge Road, Pembury, Kent TN2 4QJ

Telephone: 0845 155 1000

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.